data
Faster, more scalable video data
Data is the foundation of great video experiences. With just a few lines of code, you'll get the data you need at world-leading scale so you can understand streaming analytics, monitor user engagement, and improve the quality of experience (QoE) for your viewers.
Mux Data is trusted by
Value propositions
Behind the world's largest scale
Understand what viewers experience no matter how many people are watching. With Mux Data, you can rely on the infrastructure that supports the world’s largest streaming events, reaching even tens of millions of concurrent viewers.
Your data, fit for your needs
Your data is yours, and you should be able to use it however you want. Access historical and real-time data through restful APIs, schedule daily CSV exports of your data, and integrate seamlessly with the tools you already use, like Amazon Kinesis and Google Pub/Sub, plus destinations like Snowflake and BigQuery.
Expertly built. Expertly supported.
Expertise matters. And the Mux team comes from the best of the best in video: The founders built Zencoder and Video.js and run the world’s premier video engineering conference, Demuxed. With a support team built around industry experts, you can easily get questions answered and understand every metric as you go.
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Data platform features
Actionable insights. Industry-leading speed.
Monitor critical metrics in real time through a single, operational dashboard — so you can handle major streaming issues before your support team is overwhelmed. Plus, you’ll get the insights fast, with a lower latency than any alternative in the industry.
End-to-end visibility. Including CMCD.
Get visibility on everything from the player to ads to CDNs, and evaluate every piece of your video workflow. With easy-to-integrate technology, like CMCD, you can tie your QoE analytics together with your CDN performance logs to pinpoint the causes of viewer issues or see the impact of ads and ad servers on your viewers’ experience. With tons of standard and custom dimensions, you can track the full picture of your video workflow.
Looking for a video API?
Mux helps teams ship high-performance and cost-effective video in minutes, not months. Build better video into anything from websites to platforms to AI workflows.
Data portability. No extra fees.
Combine QoE metrics with data from other analytics and observability platforms that are essential to your business. Export real-time and historical metrics into your dashboards for “single pane of glass” views on your streaming business. Mux doesn’t limit that data or charge extra integration fees.
Understand your performance at a glance
Monitor the key dimensions of video quality of service (QoS): playback failures, startup time, rebuffering, and video quality. With Mux’s industry-first viewer experience scores, you can quickly summarize your video platform’s performance on a daily or weekly basis. Benchmark your metrics against other Mux customers to help understand where you have the biggest potential for improvement.
See what’s happening (before users do)
Get alerts when something goes wrong, and use Mux’s powerful dashboard to dig deeper. Track video playback down to the individual view level, so your engineering and support teams can know exactly what’s happening on every user’s device and debug more effectively.
Deeply understand user engagement
Report on the engagement of live vs. on-demand video, views per device type, distribution of traffic across your different player platforms, and other metadata fields that are mission-critical to your teams.
Evaluate technology using real data
Pick the player, CDN, ad server, and other services that perform best for your specific platform through A/B testing and performance monitoring.
Spend your time and money where it counts
With our Negative Impact Score and Impact Sorting, you can quickly learn which browsers, devices, regions, CDNs, players, ads, and videos are creating the most problems for your viewers, and watch as your efforts make users happier.
Technical specs
Metrics tracked
- Engagement
- Views
- Unique Viewers
- Playing Time
- Content Playing Time
- Playback Success Score
- Playback Failure Percentage
- Exits Before Video Start
- View Dropped Percentage
- Video Startup Failure Percentage
- Content Video Startup Failure Percentage
- Business Exception Percentage
- Video Startup Business Exception Percentage
- Startup Time Score
- Video Startup Time
- Content Startup Time
- Player Startup Time
- Page Load Time
- Aggregate Startup Time
- Seek Latency
- Preroll Request Time
- Preroll Load Time
- Requests for First Preroll
- Smoothness Score
- Rebuffer Percentage
- Rebuffer Frequency
- Rebuffer Duration
- Rebuffer Count
- Video Quality Score
- Upscale Percentage
- Downscale Percentage
- Max Upscale Percentage
- Max Downscale Percentage
- Weighted Average Bitrate
- Live Stream Latency
- Request Throughput
- Request Latency
- Max Request Latency
Filters available
- Device
- Browser
- Browser Version
- Operating System
- Operating System Version
- Device Name
- Device Model
- Device Category
- Device Brand
- Remote Played?
- Viewer
- Viewer ID
- Viewer Plan
- Viewer Plan Status
- Viewer Plan Category
- View
- Error Code
- Exited Before Video Start?
- View Has Ad
- View Dropped
- Page Type
- Video Startup Failure
- Ad Startup Failure
- Content Playback Failure
- Playback Business Exception
- Video Startup Business Exception
- Timeshift Enabled
- Player
- Player Name
- Player Version
- Player Software
- Player Software Version
- Mux Plugin
- Mux Plugin Version
- Autoplay?
- Preload?
- Used PiP?
- Used Captions?
- Geography
- Continent
- Country
- Region/State
- Video
- Video Title
- Video ID
- Video Series
- Content Type
- Mux Asset ID
- Mux Live Stream ID
- Mux Playback ID
- Affiliate
- Brand
- Creator ID
- Video Language
- Stream
- Source Type
- Stream Type
- Sub Property ID
- Encoding Variant
- Experiment Name
- DRM Type
- DRM Level
- Dynamic Range Type
- Video Codec
- Audio Codec
- Network
- ASN
- CDN
- CDN Trace
- CDN Edge PoP
- Origin
- Source Hostname
- Connection Type
- View Session ID
- Advertising
- Preroll Ad Asset Hostname
- Preroll Ad Tag Hostname
- Preroll Requested?
- Preroll Played?
- Up to 10 custom filters
Video players supported
- Web
- Generic HTML5
- Video.js
- HLS.js
- Dash.js
- Shaka Player
- Brightcove
- JW Player
- Bitmovin Player
- Kaltura
- Ooyala Player
- THEOplayer
- Flowplayer
- Comcast Technology Solutions/thePlatform PDK
- Akamai Media Player
- Mobile
- AgnoPlay
- Apple iOS (v9+)
- Android ExoPlayer (v2.9+)
- Android MediaPlayer
- Brightcove Player for iOS and Android
- JW Player for iOS and Android
- THEOplayer for iOS and Android
- Kaltura for iOS and Android
- React Native Video
- OTT
- Roku
- Chromecast
- Apple TV tvOS(v9+)
- Fire TV
- Samsung Tizen
- LG WebOS
Need help?
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Our engineers provide hands-on support via data.mux.com/support.
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